The address of Mystic Garden Festival is:

Sloterpark
Pres. Allendelaan 3, Amsterdam
The festival begins at 12:00 and ends at 23:00.

By bicycle
For those of you choosing to come by bike (in traditional Dutch style!), we have a parking area specifically for bikes near the entrance of the event. This area will be clearly marked, so please respect the boundaries of the parking terrain. Bikes parked outside of this area will be removed by the government of Amsterdam.

By pendle bus
We will have pendle busses running between Station Sloterdijk and the festival terrain on the day of the event from 10:30 in the morning till all of our guests have left the event site.

Pendle bus tickets will be on sale later on.
These tickets are good for a round trip.

By car
Navigate to the following address:
President Allendelaan 3, Amsterdam. From there, you need to follow the yellow parking signs.
You can park your car close to the festival site. You can buy parking tickets here.
Note that parking is at your own risk

If you arrive in a fully electric car you can park for free at our parking. You will however need to show the vehicle registration certificate so that the traffic controller can check that your car is fully electric.

The tickets are sold out.

We only work together with Ticketswap.
If you wan’t to by tickets from a third party or want to sell your tickets, you can do that on www.ticketswap.nl 

We DO NOT work wit party’s as tickettack, or other party’s then Ticketswap.
If you buy or sell a ticket somewhere else dan our own ticketshop or Ticketswap we can’t help you with any questions or problems.

Lost your ticket?

Please go to this website and ask them to send your tickets again by filling in your e-mail address and the AT-code.
You can find your AT-code on the payment details of your bankaccount.

If you have a question about your tickets, please send an email to hallo@ihavegotaticket.com.

While Mystic Garden Festival is an open-air event, some of the music and dance areas will take place inside large tents, so if you’d like to get out of the sun for a while, we’ve got you ‘covered’!

Lost and Found
If you have lost something, please send us a Facebook message.
Or send us an email
Please be prepared to give a detailed description of the item in question.

If you have found something you can bring them to the locker desk.

Lockers
There are lockers available to rent during the festival. There is approximately enough room for 3 people per 1 locker.
Locker tickets will be online later on.

Tokens
Consumption tokens can be purchased using cash, PIN or credit card.
It is not possible to refund the tokens or use them at an upcoming event.

Food
We will have a variety of food available for purchase at the event.

External food and drinks are prohibited unless there is a doctor’s note detailing your medical condition and the necessity of the food/drink that you will have with you.

If you have a medical condition and will need to bring your own food and/or drinks to the event, please contact us.

Cigarettes
There are no cigarettes for sale on the festival. So bring enough before you enter the festival.

E-cigarettes
E-cigarettes are permitted as long as:

1. The e-cigarettes are empty coming into the event
2. They are pocket-sized
3. Refills are unopened and sealed

Drugs
Drug use is strictly prohibited. Expect to be checked thoroughly by security at the entrance.

Breast Pump Station
Bring your breast pump to our First aid stand for a private place to pump

You too?
Bring your own ear plugs or buy special party plugs from Alpine at our merchandise stall at the festival.
These party plugs are reusable and are sold in a small case.

For more information visit ilovemyears.nl

Mystic Garden Festival is an 18+ festival.
That means only people who are 18 or older can get acces at our festival.
We want to welcome each one of you but we can’t make an exception for this.
You will not get acces if you are 17 or younger.
not even if your birthday is the day after the festival.
Your ID will be checked at the entrance.

Please find here more information about accessibility in English

Please find here more information about accessibility in Dutch

We work together with various creative entrepreneurs, creative breeding grounds, schools and foundations to make our festival a success.
We are ofcourse always open to more collaborations!
Send us an email with your idea, photo’s, prices and everything else what is important to know.

We are always searching for people who want to help us.
Become a member of our garden family!
The form will be online later on.

Please find here our English General Rules and Conditions.

Please find here our Dutch General Rules and Conditions.

Within the next few years it will be common practice at most festivals to return your cup or bottle to the bar and no longer throw them in the trash. We “upcycle” the cups, which means that we will make an equivalent product from the material during the recycling process. There is more to this type of upcycling than you might initially think. It is only attainable if the cups are clean, made of PET-plastic and not printed. This leads to a method of separating plastic waste which can be very different compared to the way you might be separating plastic at home: we separate our festival cups from other plastic materials. At our festival this is the most sustainable way of working, and you will also be sure to always have a fresh, clean cup in your hand.

To ensure that cups are returned appropriately, we work with a recycle token. Upon entry you will receive a recycle token from us. You hand in this token at the bar when you order your first drink. If you return your empty cup/ bottle to the bar, you will again receive a token. Of course, you can also immediately order a new drink when returning your empty cup/ bottle. Want to get rid of your empty cup but not walk to the bar? Keep an eye on our mobile intake-teams. They will be easily identifiable and walking around amongst the crowd, and they will exchange your cup for a token. If you come to the bar ordering a new drink without returning your cup/bottle or without handing in a token, you will pay half a coin extra. In short, please contribute and hand in your cup!

What is more, our recycle tokens are made of old fishing nets, this way we prevent these nets from ending up in the sea and we will give a new purpose to old fishing nets!

When you are at the festival you will only have little waste, for example cigarette or chewing gum packaging and the carrying trays that we distribute at the bars. That is why we can keep it simple in terms of waste separation. We separate cardboard and residual waste on the entire festival site, only at the “food courts” do we separate compostable material and residual waste. All plates, cutlery and napkins are made from a biologically degradable material. So please help the environment and throw them away in the compost bin!

In case it starts raining we will distribute ponchos at the bars. When the rain is over, you can deposit the used poncho in special containers that will be placed next to all bars.

Our range of products at the “food courts” already consists of more than 70% of vegetarian dishes. These are just as tasty as the meat variants and, moreover, they are not more expensive. Do you want to contribute to a better environment by choosing vegetarian dishes? The choice is yours!

In order to reduce emissions by vehicles as much as possible, we encourage visitors to travel by public transport or by bike. A large bicycle parking is set up at the entrance of the festival, we also have a shuttle bus service that will drop you off at the entrance and will take you back to Sloterdijk station at the end of the festival. A return ticket for the shuttle bus is only a few euros and the bike parking is completely free of charge.

We also encourage the use of electric cars! Therefore, we offer a free parking space for our visitors arriving in a fully electric car. There is thus no need to pay for parking, but you will need to show the vehicle registration certificate so that the traffic controller can check that your car is fully electric.

Please note, we only have a very limited amount of charging stations (Plug type: Type II. Charging type: <=22kW to be used with a charging card) available in the parking lot, so please only use the charging stations if necessary for the return journey.

Much more is happening behind the scenes. You might not notice what is going on, but it is sustainable!

Energy
Energy reduction is in our opinion key in terms of sustainability. For what is not consumed in energy does not have to be generated. This might sound logical, but unfortunately it is still very common in the festival world to continue running aggregates during set-up and dismantling or at night while they are not at all or barely used.

Since our first festival in 2012 we have been driven by sustainability concerns to reduce our emission. We do this for example by using energy-efficient equipment such as LED lighting, the use of battery cells loaded with green electricity and we use biodiesel in cases where fuel is still needed, for example for the forklift trucks. We keep a close eye on our energy consumption and measure this every year in order to be able to make the festival more and more energy efficient. We also ensure that transport to and from our festival runs efficiently. For example, we mainly select suppliers from the region and we try to transport as many materials as possible in one transport so that there is as little transport movement as possible. We also stimulate our suppliers to drive with fuel-efficient (freight) trucks.

Circular economy
Our view on waste has changed over the past years. Instead of single-stream recycling we now separate multiple streams of waste behind the scenes, such as compostable materials, consumption coins, glass, wood, paper & cardboard, PET plastic, caps and “PMD” (plastic packaging, metal packaging and beverage cartons).
In addition, we also look for materials that can be reused within our decoration. Almost all of our decorations at the festival are reused or are made from reusable material.

We are privileged to have been given permission to organize our festival in the incredibly beautiful and green Sloterpark. It goes without saying that we are mindful of the park and carefully protect its flora and fauna during the festival. Moreover, every year in preparation of the festival we have an ecological study carried out so that we know what aspects we should pay extra attention to and take into consideration during the execution of our festival.

Also when it comes to promoting the festival we consider the environment. For example, it is a conscious choice to work with as little printed material as possible: we only promote the festival by using posters along the road.

Regarding on-site information for visitors: we do not give out flyers, timetables or maps at the festival. Instead, there are information banners with timetables and maps which visitors can consult. Also, no gadgets will be handed out nor any other items that usually end up being thrown away and left on the ground.

During the festival and afterward we carefully clean up the festival site and often leave the park cleaner and tidier than how we found it when we arrived. The cleaning products we use are biodegradable, just like the liquids in the toilets and the toilet paper.

The bicycle parking can be used to park all kinds of bikes, for example regular bicycles, e–bikes,
tricycles and cargo bikes.

Shuttle bus transport is organized from Sloterdijk Station and is also accessible for wheelchair users.
At the station there is pavement to get to the bus stop and upon arrival to the drop–off point near
the festival site there are trackway panels on the grass to ensure an accessible drop–off area. There
are then two ways of getting from the drop–off point to the entrance. The direct route to the
entrance is 75 meters over wheelchair accessible grass. Alongside this route there are low curbs.
Should this direct route be difficult to access, it is also possible to use the cycle path to arrive to the
entrance. This path is several hundred meters long. In case you would like to make use of this cycle
path, please follow the bicycle path in the travel direction of the shuttle bus.

All visitors who arrive by car can park at the regular parking lot for visitors. You can pay for parking
pre–arrival via our website or pay at the parking lot upon arrival. Fully electric cars can park for free.
If you arrive in a fully electric car and want to make use of our free parking offer, you will however
need to show the vehicle registration certificate so that the traffic controller can check that your car
is fully electric. We have also reserved several parking spaces for persons with disabilities which can
be used upon showing your disabled parking card. These parking spaces have ample space to place a
wheelchair next to the car. From these parking spaces you are able to head towards the festival site
via a paved path. It is about 400 meters to the entrance via this path.

A “kiss and ride” area has been created for the purposes of this festival. It is indicated with traffic
signs and is around 400 meters away from the festival entrance. In case you would need to be
dropped off/picked up closer to the entrance, you could best get in touch with the organization in advance to discuss any other possible options. You can reach us on toegankelijkheid@mysticgardenfestival.nl

One widened wheelchair accessible entrance gate has been created at the entrance. It is on the right–
hand side of the entrance and it is indicated with a sign showing the wheelchair symbol. This
entrance is 90 centimeters in width and can be used by all visitors.

Every visitor must be in possession of a valid admission ticket. This also applies to personal assistants.

We are not in favor of bringing a guide or assistance dog to the festival, even though this is legally
allowed. In our opinion, the sound volume and crowds together with a dog is not a beneficial
combination. This opinion is in line with the advice of the Royal Dutch Guide Dog Foundation (KNGF
Geleidehonden). They indicate that a dog is no longer able to successfully perform its duties in places
with crowds and loud noises, and will therefore lose its function as guide/ assistance dog. Moreover,
we also find it important to take into account the wellbeing of the dog

Mystic Garden Festival has invited a diverse range of caterers to the festival in order to ensure that
we can meet general dietary requirements. Should you need to bring your medication or diet food,
this will be allowed. Upon arriving to the festival entrance you will need to show the medical
certificate from your doctor together with the medication/ diet food in its original packaging.

Visitors who have mobility impairments or for other health reasons would need to have a seat close
at hand at all times are allowed to bring a foldable stool.

Mobility scooters are not allowed to enter the festival site as according to Dutch law mobility
scooters are seen as a vehicle rather than a mobility aid. Moreover, mobility scooters constitute a
safety risk due to the average speed of this type of vehicles.
Electric wheelchairs are allowed.

Upon entering the festival site there are several coin machines. With these coins you can purchase
food and beverages at the festival. For wheelchair users  our staff members are always willing to help you with this.
They can help you at the machine or at the cash register. 

Bars and food trucks at our festival tend to have counters at shoulder or eye height which may be
impractical for some visitors. For these visitors, for example for wheelchair users, we ask our
employees to provide extra service.
We have also taken other measures for visitors with disabilities. As such, there are for example
biologically degradable straws for visitors with reduced hand function available at all bars. Also, at
each bar there are enlarged menus available which visitors who are hard of hearing or have a speech
impairment can use as a communication card to indicate their order.

There are portable accessible toilets on the festival site. We are aware that a portable accessible
toilet might not be the most ideal option, but in absence of a sewage system in the Sloterpark it is
the best solution at this moment. In all our accessible toilets there is a toilet support arm attached to
the wall and the toilet bowl is 46 centimeters in height. On the festival site there is one accessible
toilet per toilet group. Accessible toilets are situated at the side of the women’s toilets. There is also
one portable accessible toilet at the first aid station. Should you need any assistance, please use this
accessible toilet at the first aid station. Our first–aid providers will be able to assist you there any
time.

The Sloterpark has asphalted paths thanks to which all parts of the festival can be accessed. There
are also large areas of grass which are well drained and partly due to this they are also easily
accessible for wheelchair users.

There are no separate wheelchair platforms on the festival site as the entire festival site has been
made accessible for wheelchair users, for example with asphalted paths and wooden flooring in front of most stages. There is enough room to dance for everyone.

Almost all emergency exits are wheelchair–friendly. This means that there are for example no cable
trays blocking the emergency paths, which may cause an obstacle for visitors with mobility
impairments. These wheelchair–friendly emergency exits are indicated with an accessible exit sign,
which is green and shows the symbol of the running man together with a person using a wheelchair
quickly moving through an exit door.

For people who are overstimulated, there is a quiet place at the the first aid where they can relax.