Mystic Garden Festival HELP/FAQ
Important info
Covid-19
Contact
Important info

Please, find here all your answers about Mystic Garden Festival.

For specific questions about Mystic Garden Festival at the Sloterpark in the summer look at the FAQ here

For specific questions about Mystic Garden Festival at Havenpark during ADE look at the FAQ here

Where can I get my tickets?

The online sale hasn’t started yet.

Register your e-mail address with us and be the first to know about ticket sales and special offers.

pre-register here 

We only work together with Ticketswap.
If you wan’t to by tickets from a third party or want to sell your tickets, you can do that on www.ticketswap.nl 

We DO NOT work wit party’s as tickettack, etc. If you buy or sell a ticket somewhere else dan our own ticketshop or Ticketswap we can’t help you with any questions or problems.

I have a question about my tickets

Lost your ticket?

Please go to this website and ask them to send your tickets again by filling in your e-mail address and the AT-code.
You can find your AT-code on the payment details of your bankaccount.

If you have a question about your tickets, please send an email to hallo@ihavegotaticket.com.

Lost and Found

Lost and Found
If you have lost something, please send us a Facebook message.
Or send us an email
Please be prepared to give a detailed description of the item in question.

If you have found something you can bring them to the locker desk.

We love your ears!

You too?
Bring your own ear plugs or buy special party plugs from Alpine at our merchandise stall at the festival.
These party plugs are reusable and are sold in a small case.

For more information visit ilovemyears.nl

Celebrate Safe!
We think it’s really important to celebrate life!
So do it safe and have fun.
  1. Think for yourself, care about others
  2. Using alcohol or other drugs is never without risks
  3. Love your ears, use earplugs
  4. Take a break to cool and chill
  5. Know your limits and respect those of others
  6. Enjoy safe sex without regrets
  7. Security & crew is there to keep you safe
  8. The First Aid Team is your friend
  9. Get home safe: grab a ride. Don’t drink and drive
  10. Love your body: take time to recover

For more information visit Celebrate Safe

Age

Mystic Garden Festival is an 18+ festival. That means only people who are 18 or older can get acces at our festival.
We want to welcome each one of you but we can’t make an exception for this.
You will not get acces if you are 17 or younger. not even if your birthday is the day after the festival.
Your ID will be checked at the entrance.

Participation

We work together with various creative entrepreneurs, creative breeding grounds, schools and foundations to make our festival a success.
We are of course always open to more collaborations!

Covid-19

Find here information about covid.
The covid rules change so now and then, so we will  update this as soon the rules changes.

I changed my ticket to Mystic Garden Festival 2022, but I lost it.

Please go to this website and ask them to send your tickets again by filling in your e-mail address and the AT-code.
You can find your AT-code on the payment details of your bankaccount.

If you have a question about your tickets, please send an email to hallo@ihavegotaticket.com.

I have a voucher, can I buy tickets for 2022

Yes, in our Ticketshop you will have the option to fill in your voucher code we have send you when you changed your 2020 ticket to a voucher.

What if the festival is cancelled?

We’re confident to celebrate Mystic Garden Festival in 2022, but in case the festival is cancelled due to COVID-19, refund options will be available for tickets bought via official partners, those are our own ticketshop and Ticketswap.
We will inform everybody about this as soon as possible after the cancellation.

What will be the Covid rules on the festival?

For now we don’t really know what the rules will be in June or October.
You can think of getting acces with your Corona-pas, wearing your facemask, etc.
Please check a week before the festival to know about the latest covid rules at our event.

Contact

If you couldn’t find your answer in our FAQ you can contact us trough the following options:

With Facebook Messenger
With Instagram direct
You can also mail us
Or call us at +31 (0)6 13 41 70 66